To understand a company, it's important to know what they value. Perhaps the easiest way to convey what is important to J Call Centers is to share the "Mission" section from our employee handbook.

MISSION: "To be the best customer contact center company in the world."

J Call Centers has been serving the outsourcing needs of our clients since January of 2000. Our mission has always been to create value by providing our clients with the best possible call center agencies and our call center agencies with the best possible clients.

In accomplishing this mission, J Network has outsourced over $900 million in call center services revenue by assisting hundreds of clients. The J Call Center Network now consists of over 100 agencies in 15 countries around the world.  Our clients range from Fortune 500 companies to small or start up businesses.

How we define the best:

Starts with the best management…

Superior management is the only competitive advantage. Each of J Call Centers's departments, including Training, Quality Assurance, Supervisors, Insurance, Information Services and Call Center Management are the best in the industry

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Run efficient campaigns…

J Call Centers prides itself on our efficient process flow in which we begin projects on time, meet goals, avoid IS complications, and complete projects within the designated time frame, resulting in profitable campaigns and optimum client satisfaction.

Outstanding customer service…

We provide our clients with control, flexibility, quality, dependability, stability, and commitment, as well as technical, business, and product knowledge. We continually aim to improve the results that we deliver to our clients by looking for ways to enhance their project.

Professionalism…

Everything we do for our clients is of the highest standards. We establish a climate of mutual respect from day one. We follow through with our commitments and keep our clients abreast of our progress. We can also provide the flexibility our clients need when developing and managing a project.

We solve problems…

When a problem arises, we immediately work to identify solutions. We meet with key team members to solve the problem through observing, assessing, and taking the responsibility to move forward.

We are a sales and service organization…

We are judged by how well we perform acquisition, retention, and customer support services. Our goal is to become the highest quality sales and service organization in the industry.