At J Call Centers when we take on a new client it is important to understand exactly what that client is looking for. J Call Centers then finds how we can create a prefect fit in outsourcing the match of call center, management and company.

Inbound telemarketing outsourcing is different than Customer service outsourcing. It is all call centers, but they are as very different in culture and management Inbound telemarketing requires a call center with a sales culture. Customer Service call centers answer questions and have an infrastructure based on calls answered and resolved. Knowing that and finding the right fit is important.

The managers of an inbound telemarketing center need to have structure in place that implements basic selling. There pieces include a rebuttal process when a call comes in. This selling culture also includes daily goals that you set to assure there is profitability in the campaigns.

These systems and needs are best served by call centers with that type of experience to begin with. It is difficult to create these systems on the fly. Due diligence is important to these corporate decisions. J Call Centers can help you with these marketing choices please fell free to contact us and we will discuss our value added proposition.

J Call Centers is a premier provider of inbound call center services. We assist you in matching your direct response requirements to the most appropriate inbound customer service centers. We work with everyone from startups to multi-billion dollar corporations. Our goal is to ensure the maximum return on investment from your marketing expenditures.

The call centers in the J Network offer a wide array of Inbound Services including:

1. Order Taking
2. Sales
3. Lead Generation
4. Customer Service
5. Technical Support
6. Help Desk
7. Direct Response (TV & Radio)
8. IVR
9. VRU
10. Hot Transfer
11. TPV (Third Party Verification)

Our Inbound call centers are located in many global locations including:

1. U.S.A.
2. Canada
3. Philippines
4. Central & South America
5. South Africa
6. The Middle East
7. Eastern Europe

Benefits from inbound call center outsourcing:

• Increase ROI from your media dollars
• Increase conversion rates
• Increase sales form up-sells and cross-sells
• Drive and measure results using advanced technology
• Lower handling costs with effective solutions
• Assistance with strategizing for optimizing customer acquisition and retention
• Flexibility with monthly call volume
• Provide recommendations based on volume and requirements
• Multi-language support
• Guidance on customer acquisition and retention programs
• Reach or exceed you MER benchmarks